zbazi Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely safe on the zbazi platform. This document clearly describes how we collect, store, and use your information.
Introduction
zbazi ("we", "us", or "platform") operates a safe and reliable online casino and sports betting platform for players in Bangladesh. When you register, log in, or use any of our services on zbazi, you provide certain personal information. This privacy policy describes how that information is collected, used, stored, and protected.
Please read this document carefully. By continuing to use zbazi's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
Important: zbazi never sells your personal information to third parties. Your information is not shared with any external organisation except to the limited extent necessary to operate our services.
The Information We Collect
zbazi collects various types of information to provide you with a safe, personalised, and seamless experience. The information we collect falls into the following categories:
Full name, date of birth, email address, mobile number, and preferred username provided at the time of account creation.
Payment details required for deposit and withdrawal processing, such as bKash, Nagad, or Rocket numbers and bank account details.
Where applicable, national identity card or passport details, used for account verification and to ensure responsible gaming.
Your login times, gaming history, bet amounts, win and loss records, and activity logs on the platform.
IP address, browser type, device information, operating system, and cookie-related data.
Records of your conversations with our support team via live chat, email, or other channels.
Purpose of Information Use
zbazi uses your information only for specific, legitimate, and transparent purposes. Each purpose is described in detail below:
3.1 Account Management and Security
We use your registration and technical information to create and manage your account, verify your identity, maintain login security, and prevent unauthorised access.
3.2 Transaction Processing
Financial information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer, and to maintain transaction records. Please note the minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
3.3 Customer Support
To resolve your issues and provide effective assistance, our 24/7 Bengali live chat support team may access relevant account information.
3.4 Responsible Gaming
We analyse usage activity to protect players. If concerning patterns are observed in a player's behaviour, our responsible gaming team may take the necessary steps.
3.5 Technical Improvement and Analytics
Technical information is used to improve platform performance, resolve technical issues, and further enhance the user experience.
3.6 Bonuses and Promotions
Account and transaction information is needed to correctly issue and verify your welcome bonus, VIP cashback, and other promotional benefits.
We do not use your information for any purpose beyond those stated above. If the purpose of use changes in the future, you will be notified in advance.
Information Sharing and Disclosure
zbazi does not sell your personal information to third parties. However, limited information may be shared in certain specific circumstances:
4.1 Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These partners operate only on the condition that they follow their own security and privacy policies.
4.2 Technology Service Providers
We work with certain technology service providers to operate our platform, such as server hosting, cybersecurity, and software providers. These providers may not use your information beyond the scope of their work.
4.3 Legal Obligations
Relevant information may be disclosed pursuant to a valid order from a court or competent authority, in connection with fraud investigations, or in the defence of legal claims.
4.4 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new authority will also be required to follow this privacy policy.
- We never sell your information to marketing companies.
- Recipient organisations operate under strict confidentiality agreements.
- Any sharing of information is kept to the minimum necessary.
Cookies and Tracking Technologies
The zbazi website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the core functions of the platform. They are required to maintain login state, perform security verification, and process transactions. Disabling these cookies will prevent the platform from working correctly.
5.2 Functionality Cookies
These cookies are used to remember your preferences, such as language settings, display preferences, and game settings.
5.3 Analytics Cookies
Analytics cookies are collected to analyse usage patterns on the platform and improve performance. This information is analysed in aggregate and cannot be used to identify individuals.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some of our services.
Data Security Measures
zbazi uses industry-standard security technologies to protect your personal and financial information. Our security framework is described below:
All data transmissions are protected by 256-bit SSL encryption, keeping your information secure in transit.
Your information is stored in encrypted form on secure servers. Firewalls and access controls are used to prevent unauthorised access.
Only authorised staff may access the information they need, and all access is logged.
Regular security audits are conducted and any vulnerabilities are resolved promptly.
If a security incident occurs, we act quickly and notify affected users without delay.
Your password is stored in hashed form. No zbazi employee can ever view your password.
You also have a role to play in your account's security — use a strong password, do not share your password with anyone, and notify us immediately if you notice any suspicious activity.
Data Retention
zbazi retains your information only for as long as necessary. Retention periods for different types of information are described below:
7.1 Active Accounts
All account information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a further period to meet legal and regulatory requirements.
7.2 Transaction Records
Records of financial transactions are retained for the long term in accordance with legal requirements. These records are necessary for dispute resolution and auditing.
7.3 Technical Logs
Login logs, cybersecurity-related data, and technical error records are generally retained for a limited period and then securely deleted.
7.4 Closed Accounts
If you request account closure, remaining personal information will be securely deleted or anonymised after legal obligations have been fulfilled.
Your Rights
As a zbazi user, you have certain important rights regarding your personal information. These rights are described below:
8.1 Right to Access Information
You may ask us at any time what information we hold about you and how it is being used.
8.2 Right to Correct Information
If any information we hold about you is inaccurate, you may request a correction. Our support team will make the correction as soon as possible.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. However, this may affect our ability to provide certain services.
8.5 Right to Data Portability
You may request that information about you be provided in a readable format.
To exercise any of the above rights, please contact our support team. We are committed to fulfilling your request in a timely manner.
Protection of Minors
zbazi strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above ("21+") only.
An age verification process is followed at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and any collected information will be securely deleted.
A note to parents: if your child has accessed this platform in any way, please notify our support team immediately.
Changes to Policy
zbazi may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
If you continue using zbazi's services after an update, you will be considered to have accepted the revised policy. If you do not agree with the changes, please stop using the services and contact us.
For significant changes, you will be notified at least 30 days before they take effect, so you have time to make a decision.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy support team is committed to resolving your issues.
Privacy Support
We are ready to help with any matter relating to the protection of your information.
24/7 Live Chat — Support in Bengali
After your identity has been verified, your request will generally be responded to within a few business days. For urgent security matters, please contact us via 24/7 live chat.